Troubleshooting

Here are solutions to some of the most common problems you may sometimes face when using Appointments™ software.

Error message: "Username/Password Mismatch"
Certain firewall utilities may lock out your AppointmentsPRO or AppointmentsCS users. Here is how to modify the firewall settings to open your network to Appointments users while maintaining your network security. Solution...

'You are not assigned to a security profile' error message
Users are not able to log on when they receive this error message: ”'You are not assiged to a security profile. Please contact your system administrator.” To fix this problem, have your system administrator open Appointments™ and go to Tools > Preferences and click on the "User Maint" tab. Then select the user having the problem, click "Edit" and choose a profile near the top of the window.

"Concurrent User/User already logged in" error message
There are two situations that can cause this error mesage:

a) You have more users trying to log on to the system than you have licenses. In this case, the solution is to add more licenses. Contact your SpectraSoft representative to get the licenses you need.

b) Your PC has shut down improperly, due to a power outage or freeze-up. Beginning with Version 8.0, a safeguard was added to Appointments™ to protect against this error during system crashes caused by Windows and other software and hardware. If you experience this error using Version 8.0 or above, simply wait 30 seconds and the problem will correct itself automatically. If you are using an earlier version of AppointmentsPRO, ask your system administrator to log you off the system. Your administrator can do this by clicking Start > Programs > AppointmentsPRO > Appointments Utils to access the logout utility.